Customer Service Representative (Call Center)

At Spark Networks, we aren’t your typical customer service center.  Work schedules are ideal, training and support are status quo, and we empower our employees to succeed.  We respect and reward our team members in a very positive, collaborative work environment!  Plus, Spark Networks strives to not only motivate our employees with very competitive base pay, we also reward great performance with a no cap commissions plan!

Responsibilities:

  • Identify and resolve customer issues as assigned.
  • Answer incoming phone calls from our customers.
  • Maximize product value by providing customers with education and assistance regarding product features and services.
  • Effectively upsell and promote additional products/services over the phone whenever applicable.
  • Communicate with our customers using multiple tools (i.e. Phone, Chat, Email, etc.).
  • Contact current customer base with marketing incentives.
  • Record all interactions in the designated CRM tool.
  • Follow designated policies and procedures.

This position is located in our Customer Service Center in Lehi, Utah

Does this describe you?  If so, we want to talk to you. Send us your resume along with a fabulous cover letter stating why you will be an awesome Spark Customer Service Representative!  Send these to CSJobs@spark.net

 

 

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Spark Networks is an equal employment opportunity employer and does not discriminate on the basis of race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, disability, marital status, veteran status, political affiliation, or any other factor protected by law.