The Spark Networks team is made up of energetic, innovative, self-starting individuals who thrive in a fast-moving, creative environment. We're an equal opportunity employer with a comprehensive employment package that includes competitive salaries, medical benefits, a 401k program, and flex spending accounts. If you think your particular skills and experience would add to our team, we'd love to hear from you.
CALL CENTER REPRESENTATIVE
Provo, UT
Spark Networks (www.spark.net) is seeking an educated and experienced customer support/ sales agent for our call center in Provo, Utah. This position requires someone who is highly organized, has excellent communication and follow-through, and can use good-judgment. Highly motivated individuals who are passionate about quality, world-class service, and have superior interpersonal skills are encouraged to apply.
Our core values include flexibility, accountability and entrepreneurship. Compensation and benefits are tied to these values.
- In addition to a competitive base wage we also provide commissions for moving our customers into subscription packages.
- Option of working from home.
- PT and FT opportunities with potential for growth
- Flexible and fun working environment
- Casual dress
RESPONSIBILITIES
- Resolve customer questions and issues through effective customer service techniques
- Optimize the customer experience by moving through the subscription process.
- Retain customers through effective concern resolution
MINIMUM QUALIFICATIONS
- At least 2 years of college
- Previous call center experience a plus but not required.
- Two years of solid customer service experience
- Inbound/ outbound sales experience a plus
- Type 40 WPM
- Flexible with schedule and able to work at any time; including evenings, weekends, and holidays
- Well-groomed and able to maintain a professional appearance
- Must pass a 10 year background check.
- A cheerful, pleasant attitude
- A willingness to learn and grow in the position
- Excellent telephone and written skills
- Strong customer service skills allowing you to provide Spark quality on each call.
- Excellent organizational skills
- Ability to make determinations in accordance with company guidelines.
- Ability to work independently and in a team environment
- Working knowledge of Microsoft Office products
- Regular attendance and punctuality
REQUIREMENTS FOR WORKING FROM HOME:
- Provide one telephone line and a high speed internet connection
- Have one updated computer available for work use.
- Have a safe and professional home office, free from background noise and distraction.
- Live within the local calling area
- Knowledge of effective call management techniques (call flow, conflict resolution, etc.)
TO APPLY:
- Please send resume to Spark4Hire@spark.net
Send all resumes via mail, email, or fax to:
Spark Networks
Attn: Human Resources
8383 Wilshire Blvd., Suite 800
Beverly Hills, CA 90211
Fax: (323) 658-3001
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Be sure to include the job description in the subject line.
Spark Networks is an equal employment opportunity employer and does not discriminate on the basis of race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, disability, marital status, veteran status, political affiliation, or any other factor protected by law.